While Cristina and Zach had good jobs, they didn’t have a substantial down payment, and, unfortunately, the market was hot. Houses were selling very quickly and with multiple offers. We toured many homes and wrote three separate offers without any success.

I did my best to encourage them to keep looking and not to get discouraged. As we neared the end of the year, I suggested that we keep searching rather than give up. Many buyers decide to take a break during the holidays, resulting in less competition for those who stay in the game.

It’s my policy to maintain excellent relationships with other agents even in challenging situations because I believe that a good relationship dramatically influences the outcome of any negotiation.

Because I was proactive, provided sound negotiation, and had a good rapport with the listing agent for the first home Zachary and Cristina viewed (and the one they liked most), we wrote an amended offer which the sellers accepted. It was a serendipitous turn of events that made it possible to be in their new home by Christmas. They were elated.

I saw Zachary and Cristina at a client appreciation event I organized recently. They are doing very well and referred me to their friend interested in buying his first home. So now I have a new client!

As part of my services, I checked in with them some time ago to see if they needed anything for the home. I reminded them to call on the home warranty I had gifted for any repairs the home may need. I also reminded them to check with their lender about getting rid of PMI (Private Mortgage Insurance) on their loan now that their home is appreciated. I like being helpful and offering value far beyond the home sale.